Toyota Vs. Hyundai – Getting it Wrong and Right
Excellent short overview article by Alan Sharavsky on About.com, discussing recent histories for both carmakers in the area of vehicle quality. MoM[S] has written some similar observations on this Blog [if less eloquently], which you can see under the ‘AutosBiz’ Tag. The referenced article is > here.
No doubt Toyota will return to its prominence & expertise in this area; watching that happen…and the timing of its occurrence…will be fascinating to those of us that work on the cusp of this business.